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Wildblue

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23 complaints

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WildBlue is a wholly-owned subsidiary of ViaSat, Inc. The company delivers affordable two-way broadband Internet access via satellite to virtually any home and small business in small cities and rural America. WildBlue uses a 26-inch satellite minidish equipped with both a transmitter and receiver for two-way satellite connectivity to the Internet. WildBlue service does not require cable or phone lines. WildBlue Internet service for consumers includes typical Internet Service Provider features (email, web space, etc.). The company launched its service aboard the U.S. capacity of Telesat's Anik F2 satellite introduced in July 2004. WildBlue offers packages that provide different speed levels. The company has 11 gateways located throughout the U.S. and Canada. Please try to contact Wildblue Customer Service directly prior to posting any complaints on this site.

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Wildblue Reviews

Anonymous
Wildblue - Wild Blue and Direct tv installer
5.0 WildBlue Communications Inc P.O. Box 4427 EnglewoodCO 80155 1-866-974-7174, 1-866-905-6768 http://www.wildblue.com/contactUs/

Every spring we return from Florida to New York State and reactivate Direct tv and seek the best Internet service. And every year it is an adventure in frustration. However this ye...

#317616
May 10, 2012
32

Tandcsnow
Wildblue /Exede wont fix service
5.0 WildBlue Communications Inc P.O. Box 4427 EnglewoodCO 80155 1-866-974-7174, 1-866-905-6768 http://www.wildblue.com/contactUs/

I signed up for Exede on Feb. 27. I had to wait till March 15th for service to be installed. It has not worked correctly since being installed. I have had to call numerous times bu...

#310120
Apr 05, 2012
234

S9601
Wildblue - Talk about Rude
5.0 WildBlue Communications Inc P.O. Box 4427 EnglewoodCO 80155 1-866-974-7174, 1-866-905-6768 http://www.wildblue.com/contactUs/

Talk about rude customer service. I called on March 14 to cancel my internet, and the man that I talked with told me that I would need to send the router and pieces of the satellit...

#308231
Mar 28, 2012
193

TheDeath...
Re: Wildblue satellite lacking features and help
5.0 WildBlue Communications Inc P.O. Box 4427 EnglewoodCO 80155 1-866-974-7174, 1-866-905-6768 http://www.wildblue.com/contactUs/

First complaint: Everything on Wildblue goes through Google. They have no private non Google mailbox on their site. Just in case you never focused on this .... Google is sort of a...

#306800
Mar 22, 2012
188

Cricketb...
Wildblue - Charged me but hasn't delivered
5.0 WildBlue Communications Inc P.O. Box 4427 EnglewoodCO 80155 1-866-974-7174, 1-866-905-6768 http://www.wildblue.com/contactUs/

I recently changed to Viasat/Exede/Wildblue or whatever the freakin name is now. They came and installed all the equipment and then left. From day 1 my internet has not worked and ...

#304431
Mar 13, 2012
192

Anonymous
Wildblue - Wild Blue Satelite Pro Service
5.0 WildBlue Communications Inc P.O. Box 4427 EnglewoodCO 80155 1-866-974-7174, 1-866-905-6768 http://www.wildblue.com/contactUs/

I tried numerous times to explain to the service person that my service had slowed too much, but they were all dumb or acted dumb. One tech even hung up on me. I finally reached a ...

#303889
Mar 11, 2012
239

SheliaRa...
Wildblue lied through their teeth to me
5.0 WildBlue Communications Inc P.O. Box 4427 EnglewoodCO 80155 1-866-974-7174, 1-866-905-6768 http://www.wildblue.com/contactUs/

I have never dealt with a company that so blatantly lies straight to your face. Our business relationship started out with one appointment cancellation after the other. That shou...

#292190
Jan 26, 2012
341

Wvskinbyrd
Wildblue - Wild Blue
5.0 WildBlue Communications Inc P.O. Box 4427 EnglewoodCO 80155 1-866-974-7174, 1-866-905-6768 http://www.wildblue.com/contactUs/

I am really getting tired of the slow speeds and then they slow my connection even further if I go over the usage. Who limits the usage on the Internet. I live in rural WV so I am ...

#290614
Jan 20, 2012
365

FABGREEN1
Wildblue - Copy of the complaint I sent to Wild Blue.... You think they'll answer? hehe
5.0 WildBlue Communications Inc P.O. Box 4427 EnglewoodCO 80155 1-866-974-7174, 1-866-905-6768 http://www.wildblue.com/contactUs/

IT IS UNBELIEVEABLE TO ME THAT I AM PAYING 58 DOLLARS A MONTH FOR AN INTERNET SERVICE THAT IS SLOWER THAN THE VERIZON HOTSPOT THAT I PAID $20 WITH 100% LESS DIFFICULTY!

#285858
Jan 02, 2012
428

Anonymous
Wildblue ... Fire Yourselves!
5.0 WildBlue Communications Inc P.O. Box 4427 EnglewoodCO 80155 1-866-974-7174, 1-866-905-6768 http://www.wildblue.com/contactUs/

If you need internet, do NOT use WildBlue. I don't know about other satellite internet companies, but WildBlue is NOT worth your time. Here is a couple reasons why:...

#285101
Dec 30, 2011
434

Wildblue...
Wild Blue Wildblue worse than dialup
5.0 WildBlue Communications Inc P.O. Box 4427 EnglewoodCO 80155 1-866-974-7174, 1-866-905-6768 http://www.wildblue.com/contactUs/

Slow due to transmit time and the download limit is very deceptive! The time it takes to send and receive is lengthy (you can count out load before the data ...

#284576
Dec 28, 2011
311

Anonymous
Wildblue - Wild Blue internet---- BEWARE THEY LIE
5.0 WildBlue Communications Inc P.O. Box 4427 EnglewoodCO 80155 1-866-974-7174, 1-866-905-6768 http://www.wildblue.com/contactUs/

The lies began with the first connect. I decided to cancel the service within the trial period. I was given confirmation number. Wild blue charged my account for earlier cancellat...

#281783
Dec 15, 2011
448

Anonymous
Wildblue WOULDNT CANCELL A NON INSTALLED ORDER
5.0 WildBlue Communications Inc P.O. Box 4427 EnglewoodCO 80155 1-866-974-7174, 1-866-905-6768 http://www.wildblue.com/contactUs/

I was promised a install for morning of 28th,at 11;00 am call from install company saying they couldnt make the install and didnt have any installs available for the following mont...

#280095
Dec 08, 2011
364

Anonymous
Wildblue - Cancel early stillbilling full charge
5.0 WildBlue Communications Inc P.O. Box 4427 EnglewoodCO 80155 1-866-974-7174, 1-866-905-6768 http://www.wildblue.com/contactUs/

.Ihave callI cancel service in apirl 2011 retrn equipment as required.Wildblue is still billing full charge.contract stated early cancel willbe bill only $15.00 a mohth for the mon...

#253786
Aug 06, 2011
525

Smokeyba...
Wildblue internet new phone #
5.0 WildBlue Communications Inc P.O. Box 4427 EnglewoodCO 80155 1-866-974-7174, 1-866-905-6768 http://www.wildblue.com/contactUs/

Communications corp. phone number has conviently changed the new # is 1-720-493-6000 if you get recording enter last name of woods and get a persons mailbox we have had fun...

#236934
May 11, 2011
525

RuthB
Wildblue Rural Satelite Internet Service
5.0 WildBlue Communications Inc P.O. Box 4427 EnglewoodCO 80155 1-866-974-7174, 1-866-905-6768 http://www.wildblue.com/contactUs/

A division of Direct TV stole money from my account and said they would not return it, but keep it until the next billing cycle, which is a full month. They said if i put it...

#235642
May 03, 2011
373

Jesserr
Wildblue 's Bandwidth, and my missed school time
5.0 WildBlue Communications Inc P.O. Box 4427 EnglewoodCO 80155 1-866-974-7174, 1-866-905-6768 http://www.wildblue.com/contactUs/

Ok so many people who live in the country or rural areas know that it's hard to find high speed internet service, Dishnetwork suggested Wildblue. Finding that it was the cheapest p...

#226780
Mar 15, 2011
831

Melm
Wildblue .net Internet Service is a rip off
5.0 WildBlue Communications Inc P.O. Box 4427 EnglewoodCO 80155 1-866-974-7174, 1-866-905-6768 http://www.wildblue.com/contactUs/

I have been a Wildblue customer for almost 2 years. I have never had the download speed that I paid for and I even upgraded! They have a Fair Access Policy which will prevent you f...

#184352
Jun 02, 2010
1723

Freemod
Wildblue screws the customers with FAP
5.0 WildBlue Communications Inc P.O. Box 4427 EnglewoodCO 80155 1-866-974-7174, 1-866-905-6768 http://www.wildblue.com/contactUs/

There is NO WAY to fight a FAP claim with Wildblue. If they say you went over, you went over. Period. Years ago I (and MANY others) requested that they show actual daily usage so w...

#174716
Mar 14, 2010
1132

Anonymous
Wildblue is an Extremely Poor Internet Satellite Service Provider
5.0 WildBlue Communications Inc P.O. Box 4427 EnglewoodCO 80155 1-866-974-7174, 1-866-905-6768 http://www.wildblue.com/contactUs/

Beware of WildBlue Communications, Inc. -- headquarters located at 5970 Greenwood Plaza Boulevard #300, Greenwood Village, CO 80111, phone number 720-554-7400 -- "Fair Access Polic...

#171128
Feb 12, 2010
1550

QUALITY1...
Wildblue - Ripped off Monthly, Service is out every few days!!
5.0 WildBlue Communications Inc P.O. Box 4427 EnglewoodCO 80155 1-866-974-7174, 1-866-905-6768 http://www.wildblue.com/contactUs/

I have been a customer of Dish Network and Wild Blue since December 08. We had to choose a satellite company because At&t does not offer anything but dial-up here. I chose Wild Bl...

#158987
Oct 10, 2009
510

Anonymous
Wildblue - Sold me a "high speed" internet service.
5.0 WildBlue Communications Inc P.O. Box 4427 EnglewoodCO 80155 1-866-974-7174, 1-866-905-6768 http://www.wildblue.com/contactUs/

I paid $80 a month for what was supposed to be a high speed internet service through Wild Blue. I now have to pay over $200 to have it disconnected in one lump sum, when they told...

#158556
Oct 04, 2009
643

Anonymous
Wildblue internet sucks, read FAP first
5.0 WildBlue Communications Inc P.O. Box 4427 EnglewoodCO 80155 1-866-974-7174, 1-866-905-6768 http://www.wildblue.com/contactUs/

Before you buy wildblue satilite service please read their FAP (Fair access policy) first. Took them two months to install, then two weeks after the service was running I was wacke...

#151513
Jul 29, 2009
2800
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