Anonymous
map-marker Metamora, Michigan

What all customers are seeing. Wildblue does not have the resources!

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I noticed, as many customers, that new customers were getting a better price while loyal ones were getting the shaft. They are more interested in profits than service! If you have to reload and reload and reload a site it must be because there are too many customers and not enough gigs to support them! Then they tell you about over usage, which is because you have to keep reloading a site! So they suggest, why not go to the next level at 70 a month, so you get worse service with that than with the 49 you were paying and still they claim you are over using data! They are liars, simple fact! Their system is out of memory with too many customers!
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Loss:
$2000
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

1 comment
Tahnee Ble

Hello Anonymous, I would be more than happy to see what's going on with your speeds and, in turn, your data. Please send me an email with your information to exedelistens@***.com and I will get to working towards a resolution for you. Thanks.

Anonymous
map-marker Brookings, Oregon

Poor Customer Service Review

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cannot get ahold of them its message machines message machines no customer service and I just am looking here online to see if they have posted a phone number and no so saw this and wanted to say yes I'm not happy with their service
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Anonymous
map-marker Washington, District Of Columbia

Sky high data usage....NOT BY ME!!!

after years of low data usage suddenly went sky high and they slow me to a crawl. Five different customer services gave 5 different reasons this happened...none of which is applicable. Don't do movies, Youtube..just emails and facebook. Now they won't even answer my emails or calls. They have tried months for me to upgrade. This is a tactic for me to upgrade...low down creatures. What goes around, comes around my motto!!! Had my computer checked for virus, have router secured, don't do movies, Youtube....what part of that do they no understand...CROOKED COMPANY STAY AWAY from this company!!
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2 comments
Guest

check your facebook settings its probably your facebook they started autoplaying videos without people know it go to settings video and turn autoplay video from on to off and also set video playback from HD to SD and that will probably stop skyrocketing your usage.

Tahnee Ble

Hello Anonymous, I would like to help you figure out what's going on with your service. I can't speak for the others you have talked to before today, but I know that I can help with this.

Please send me an email to exedelistens@***.com with your information and I will get started. Thank you for posting.

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Anonymous
map-marker Chicago, Illinois

Wildblue - Internet Connection Review from Chicago, Illinois

how do you spell, junk? wild blue, this is without a doubt most unreliable Internet out there i can not stand them it's pretty bad when cellular data is more reliable when you can get 4g an 4g LTE it's way better this Internet is alway's losing connection every minute I'll be so glad when me an my family move back in city where we can go back with cable internet when we had Comcast an bright house lighting it was million times beter an it cost less you can't enjoy Netflix Amazon instant videos none of them because of there data plan 25gbs get real this isn't 1993 anymore must people like to stream it's future not watching direct junk tv or any cable with all those annoying commerical's they should let you have plan where you can pay extra have add free tv them doing one decent commerical back to internet they wonder why streaming gotting so big why everyone likes it more right there why this internet trash makes it where your stuck with internet goes down everytime it's cloudy moreless a storm outside same this with there trash direct tv, durning 12-5 am said's (free) well I think it's lie there been so many times around same time from 1-3 download like 1-2 GBS than internet just goes down they say well we're working on something like right they just don't tell truth they data cap you some cable internet does it but at least they can tell you striaght up some cable internet may have a data plan to but at least they give you 200-300 GBS something reasonable to work with were back in hick trash town be so glad come March to move back north and be back to civilization i would feel sorry, for them if this nothong town got cable internet
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1 comment
Guest

i don't live in Chicago, I just noticed this i live in nothing town in Florida, but wanted to slam wild blue anyways,

Mertice Bfe

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Dundee, New York

If considering WildBlue run don't walk away!

If anyone is considering using WildBlue Hi-Speed Internet via Satellite, Viasat or Exede (all the same satellite internet provider company) don't do it. I made the mistake and it has been a nightmare, no service every time it rains, not just at my location but also at some remote place in Canada where they have an uplink, they mixed me up with a woman by the same name in Michigan and gave me all of her private banking info and her mine. They have over billed and when I have wasted enough time with them on the phone and am now ready to stop service, I was told that not only will I be billed for 7 more months but that through an "implied contract" made by allowing them to install service I must climb on my roof and take down the satellite dish or pay $125.00 for them to send someone our to remove it and return it to them or be billed for the cost of the dish. When I asked what if I finished out the contract and they said it is the same you must remove and return the dish with the other equipment or be charged for it. Beware of this company!!!
View full review
Loss:
$500
Anonymous

Wildblue Exede Ripoff!!

Slow, slow internet, just about as fast after I'm out of data as when I had it, but, they are on to me and now totally shut me out after all my data is used. After Midnight? well, it is 12:39 PM right now and I cannot load pages or get a you tube video to run. Positively the worst internet provider that only a madman could dream up, they talk on the phone like they are a real company, Viasat rep has helped me get service calls. Works as soon as the tech leaves, for about a whole day! If you are in isolated spot, phone internet is far far more reliable, this Exed is just wrong. Class Action suit, please someone with knowledge please start one, I want this company to pay for their lack of responsibility!
View full review
Loss:
$1400
Reason of review:
Damaged or defective

Preferred solution: Come get your stuff and leave me alone.

Rees Rlj

DATA LIMIT SLOW DOWNS

I HAVE BEEN WITH THIS SERVICE FOR WAY TOO LONG.THEY SAID WHEN I REACHED MY DATA LIMIT THEY WOULD E-MAIL ME,THEN SLOW IT DOWN. WELL ITS MORE LIKE CUT THE F@%K OFF. EVEN THE DAY MY BILL IS PAID, GUESS WHAT? CHOKED DOWN ALREADY.I PAY WAY TOO MUCH TO HAVE TO WAIT UNTIL 12 TO 5 TO BE ABLE TO USE THEIR SO-CALLED SERVICE!!!!!!!!!!!!!!! AND TO TOP IT ALL OFF I HAVE NEVER RECEIVED ANY SUCH E-MAIL ABOUT DATA LIMITS!!!!!!!!!!!! I WOULD NOT RECOMMEND THIS SERVICE TO ANYONE! MY BILL WAS PAID YESTERDAY,GUESS WHAT? I CAN NOT EVEN ACCESS THE INTERNET!!!!!!!!!!!! AND THE INSTALLATION WAS HORRIBLE! THE SYSTEM WAS NOT EVEN GROUNDED,MY 3 YEAR OLD SON COULD HAVE DONE A BETTER JOB!!!!! PEOPLE PLEASE DO NOT SUBSCRIBE TO THIS SERVICE. THANX FOR LETTING ME GET THIS OUT THERE, NOW I AM GOING TO CALL THEM!!!!!
View full review
Loss:
$500
Anonymous

Hidden Fee Review

Horrible service, on top of sneaky hidden fees, such as pro rating for signing up "early" at the amount of the monthly bill. The two year deal is a scam, the service gets weaker by the month with a "one time free signal boost". You are better off using your data plan from your cellular provider! AVOID THIS COMPANY!!!!!
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Keishon Kfm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Claymont, Delaware

Wildblue - Equipment Installation Review from Claymont, Delaware

When we moved to VA AT&T didn't provide service in our new state. When DirecTV came out to install our equipment the tech surprised me by telling me -and I quote- "we provide that". He called on his phone and told the man that he was with a customer that needed service. I spoke with the rep who asked what we used the net for, and told him it was for me to surf, my kids to play learning games, and to watch movies on demand. I was assured their service was more than capable of that. About 4 hours after installation I called DirecTV to get help in getting my equipment on line. I actually argued with the rep and insisted they must have an internet department. He was the nicest guy and told me the package I was assured would meet all our needs wouldn't allow access if we ordered just one movie. I called to cancel the service and let them know I felt they had been deliberately deceptive about their package and that none of their packages would fill the bill that DirecTV said I needed. I was told I would have to pay an early disconnect fee of over 300 bucks. For a service I didn't use and had for less than 5 hours. I wss told this by a rep and a supervisor. What?! I would not agree and sent them back their equipment. Later I received an email of my bill and it was for almost 700 bucks! I hate confrontation, but I've worked hard to maintain and build my credit and don't know what to do. I guess I'll contact the bbb , maybe the FTC, and I'll have to pay a lawyer to fight this. I wish it would just go sway. I just dread it.
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Anonymous
map-marker Torrance, California

Service Upgrading Problem Review

Called for upgrading my service didn't happen, instead they tried to teach me how turn a computer on, been on a computer since they was s****ing green,they can kiss this!
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Anonymous

Wildblue - Account Overcharge Review

Exede debited our account TWICE. I HAVE BEEN DEALING WITH THEM FOR 10 DAYS TRYING TO RECOUP MY MONEY
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2 comments
Tremon Xvd

Hello Anonymous, I am part of a small team at Viasat, your Exede internet service provider working to resolve customer issues. I apologize concerning your recent experience.

Please send your account information to exedelistens@***.com I'd like to look into this situation for you to see how I can help. -Exede Lindsey

Guest

I have been billed twice and asked for a refund. Ben aka APR 1108 a floor manager said it would take 14 days to refund my money when it took 3 seconds to take it.

I asked for corporate office to file a complaint and he stated that was confidential information. What a rat, he is a COCKroach trying to hide from light.

I hope he gets fired. Customer Service at its worst when you have a pathetic Stupervisor who bold face lies to it's customers.

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Anonymous

Wild blue , excede

Wow where to start, it's a shame company has to lie, I asked before it was installed is this anything connected to wild blue , they said no so I got excede, after that I went to contact them and low and behold it's the same *** company. I had wild blue in the past and it sucked and it still does. There is no one here all day and we watch tv at night very seldom am I on the computer and then it's Facebook or checking my email, and 2 weeks into the month data allowance gone, I have called the so many times about this ***, you gonna cut down my speed cut my bill, this company needs to close, it's a rip off, as soon as my contract is gone so am I, this is awful better business has been contacted everyone should send their complaints, maybe then they will listen we all can't be wrong , this needs to be stopped
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1 comment
Guest

If anyone is considering using WildBlue Hi-Speed Internet via Satellite, Viasat or Exede (all the same satellite internet provider company) don't do it. I made the mistake and it has been a nightmare, no service every time it rains, not just at my location but also at some remote place in Canada where they have an uplink, they mixed me up with a woman by the same name in Michigan and gave me all of her private banking info and her mine. They have over billed and when I have wasted enough time with them on the phone and am now ready to stop service, I was told that not only will I be billed for 7 more months but that through an "implied contract" made by allowing them to install service I must climb on my roof and take down the satellite dish or pay $125.00 for them to send someone our to remove it and return it to them or be billed for the cost of the dish.

Anonymous
map-marker Livingston, New Jersey

Charge Review

When we moved they lied and told us we didn't need to take anything then charged us 300.00 when we were in another state. They just lie to you run from wild blue they suck
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Anonymous
map-marker Boston, Massachusetts

Lost all of e-mail contacts, pictures, files

I would like to make a complaint. I have been a customer of Excede & Wilblue since somewhere around 2006. I have spent thousands of dollars on installations, equipment and monthly fees of my choosing. I recently had to disconnect my account because I was moving to another State. I was given lots of misinformation along w/having to pay an extra $60.00 for the last 4 months of my contract. I was informed on the day before I disconnected that I would loose all of my contacts in my e-mails and no longer have access to my e-mail account. I retrieved my contacts but was never told I would loose all of my bookmarks, files or pictures. This has been a complete nightmare for me as you can imagine and something I should have been told would happen. I would just like to say, I am completely disappointed and very angry about this whole situation. I have lost valuable files and photos only to be told by a customer service rep. that it has all been deleted, which I don't believe. I really think that the management team should re-think what policies you have for helping customers when they have to disconnect. I would NEVER recommend Wildblue or Exede to anyone every again & I have recommend you to many of my friends and family. I asked about the $60 fee being waived because I was moving and was told it only appplies to a few circumstances, ie - death, military, no serv. avail where I was moving to - of course none of this applied to me so I had to pay it. They also make you go out to the dish and unscrew the receiver or you'll have to pay a $300 fine, can you imagine if someone's receiver is on their roof? I used my wildblue e-mail for everything, to sign into various acconts, prescriptions, e-bay, you name it - it's all inaccesable to me now and I have to write each place and ask them to change my e-mail address, some of them won't - I have no access to my old e-mail - it's a complete nightmare. I urge anyone out there to NEVER get involved w/this company - no only do they nickle and dime you to death but they could care less - it's all about Money for them.
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Loss:
$60
Anonymous
map-marker Amsterdam, Ohio

Dropped connections

I have emailed this company more times in the past 2 years than I can count about how many times I have lost connectivity. They always blame the weather or my equipment, neither of which is true; except during torrential down pours. Just recently I decided to count the dropped connections. Results: 7 drops in 17 days. I continue to get the standard "Corporate" bull reply and nothing changes. If one person reads this and doesn't get this service I have done my job. There appears to be no way to get these people to address their problem no matter how many times I complain.
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1 comment
Guest

I have Wild Blue and I have the same problem, really getting tired of looking up and seeing the lights off on the WB box. I know what they will say if I call.

One of their robots will repeat the same speech I have gotten a few times. On top of this since they added Exede, everyday during peak use hours such as when people are getting off work or lunch hours, my internet is slower than dial-up. I know they have oversold either wb or exede to cause this. I wish there was a lawyer affected by and start a class action suit for all of their customers.

We shouldn't be punished and taken advantage of because we live in rural areas.

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