The reason that you're having problems now, is that when you first got your service, you were one of the first group of people to sign on (fewer number of people). Since then, they've signed on more people; (actually more people than their airwaves are allowed) and since this type of service works on a "shared" airwaves situation, then the more people who are signed up, (heavier burden on the airwaves) and less availability to each customer.
Whamo, there goes your usage down the tubes, because you're sharing with more people. They won't tell you this, upfront, for obvious reasons. I know this, because I'm with Exede also. They have us between a rock and a hard place, because they know that, because we live in the country, we have limited choices.
I have complained to them also, but..... you've got it, they don't care. Ripping off people has become an acceptable way of life in these United States, and I, for one, am sick of it!
Talk to your Representatives? That too is a joke, but I'm not going to get into that now.
Product or Service Mentioned:
Wildblue Internet Service.
Reason of review: Pricing issue.