Wildblue Reviews

When canceling service, I was told that a box would be delivered to me for return of equipment. The box was not delivered to me. I discovered on May 3rd that a charge of approximately $329 was placed on my card. When I called them, they said that they would send a box. When I asked for an immediate refund, I was told that could not be done until equipment was received by them. They would not allow me to talk to supervisor or department that could authorize immediate refund. I am pissed @ zip 74447. The fact that their customer service is probably being operated out of India, is a further indication that they have little regard or respect for customers. I would never recommend any viasat, exede or wildblue satellite service.

Called last month to cancel service was told that my service is paid up to the end of the month can not cancel in the middle of the month so they made me keep the service till the end of the month and then called customer service 2 weeks previous to the end of the month and was promised there would be no additional charges taken out of my account on the 1st per the costumer service rep and there was a $60 charge taken out of the account on the 1st and they would absolutely not refund the money and they asked me why i was up set when i contacted it was a valid charge they kept saying and that it was the fact that the customer service rep promised me there was no charges taken out is the reason

Anybody for any internet services y'all Services suck