Wildblue Reviews and Complaints
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Customers don't like
- Customer service
- Way they handled my situation
- Way they handled issue
Customers like
- Past ease of use
- Internet in the forest
- Past ease of use
When canceling service, I was told that a box would be delivered to me for return of equipment. The box was not delivered to me. I discovered on May 3rd that a charge of approximately $329 was placed on my card. When I called them, they said that they would send a box....
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Called last month to cancel service was told that my service is paid up to the end of the month can not cancel in the middle of the month so they made me keep the service till the end of the month and then called customer service 2 weeks previous to the end of the...
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Wildblue - Y'all suck
Anybody for any internet services y'all Services suck
Product
Wildblue - Worst internet on the market
This is the slowest internet I’ve personally ever had. Videos and images take forever to load. Gaming is literally impossible on this internet so don’t waste your time buying this crap
Product
Today I get a phone call from a collection agency (SWC) saying that I owed wildblue $292.00. For what I had that service 6yrs ago and got rid of that slow and capping your data service. I had sent everything back and I have no paperwork showing that I did. They told me...
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Was never happy with service or speeds. Was one of my only options being so far out in the country. When it came time to return equipment after 30 days and 7 calls I still have no return box.I cancelled my credit card so they could not charge the 300 bucks for...
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Product
I didn't like
- Slow speeds
- Customer service
- Way they handled issue
On 2015, I became customer of Exede (WildBlue) internet. On March 16th 2017, I called to cancel my service because I can't hardly use my computer because it's very slow. My service was cancelled and disconnected that day. The following day they charged my account in...
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First of all this was the only service that we were able to obtain due to living so far out of town so we had no choice. I was so excited when we moved to a different city and had more options. I called December 31, moving day, to cancel service and have a box sent to...
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I have been a customer for 4 years. Not very good service. But in a small town you don't have many choices. We had bad weather in our area in November. The company notified me that my unit needed adjusting. Set up an appointment. The tech came out service got worse. I...
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Similar to Wildblue
The reason that you're having problems now, is that when you first got your service, you were one of the first group of people to sign on (fewer number of people). Since then, they've signed on more people; (actually more people than their airwaves are allowed) and...
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