Not resolved
Billing Practices
Customer service
Product or Service Quality
Value for money

When canceling service, I was told that a box would be delivered to me for return of equipment. The box was not delivered to me.

I discovered on May 3rd that a charge of approximately $329 was placed on my card. When I called them, they said that they would send a box. When I asked for an immediate refund, I was told that could not be done until equipment was received by them. They would not allow me to talk to supervisor or department that could authorize immediate refund.

I am pissed @ zip 74447.

The fact that their customer service is probably being operated out of India, is a further indication that they have little regard or respect for customers. I would never recommend any viasat, exede or wildblue satellite service.

Review about: Wildblue Internet Service.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $329.

Preferred solution: Full refund.

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