We signed up with wild blue April 28,2012 on a 12 month contract.The service was poor; many outages for long periods.
DSL became available in our area so we started that service on the 29th of March. I called wild blue on the 25th of March and told them I wanted to cancel as of the 31st of March. They told me there would be an early termination fee of $15.00. I had no problem with that.
We disconnected the modem on the 29th. On April 1st they billed our credit card for $39.95 for the month of April. I called to complain and I was told I could only cancel on the day I called, not on any future date. ????
So I told them I wanted to cancel and they said they would bill me another $15.00 for early cancellation. Obviously if I paid for the month of April there was no early cancellation-you can't have it both ways.
I am very angry.I feel they owe me $24.95 and they think I owe them $15.00.
Review about: Wildblue Internet Service.
Monetary Loss: $25.