Not resolved
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money

I have been a customer for 4 years. Not very good service.

But in a small town you don't have many choices. We had bad weather in our area in November. The company notified me that my unit needed adjusting. Set up an appointment.

The tech came out service got worse. I finally called back. They sent out another tech. Things got better.

Next bill. There was a surprise $95 fee. No one told me before the call or during the visit that I would be responsible for this fee. I complained.

Put in a ticket. Didn't hear anything for 2 months. I called and was told that the ticket had been reviewed and denied. No on bother to let me know.

The customer service rep called me later on and called me a liar she said that I had been told about the easy care plan twice in January. She was right. But that was after my service call in December. I asked her to not contact me any more.

I felt like she was harassing me. This company don't believe in communicating with the customer.

Review about: Wildblue Internet Service.

Reason of review: Poor customer service.

I didn't like: Customer service.

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